Frequently Asked Questions
The Peppermill has compiled a list of frequently asked questions to better assist in the planning of your visit to the Reno area. If your question is not addressed below, please feel free to contact us and someone will be happy to assist you.
Q: Does the Peppermill provide shuttle transportation?
A: The Peppermill features an easy and convenient airport shuttle which departs from the valet area outside the Hotel Lobby, and runs every half-hour beginning at 4 am. The last shuttle departs from the Peppermill going to the airport at 11:30 pm. In addition, the airport shuttle departs from the airport going to the Peppermill every half-hour beginning at 4:15 am, and continuing to 11:45 pm. This shuttle picks-up at the North exit of the Baggage Claim area.
Q: What is the Peppermill's Address and Phone Number?
A: 2707 South Virginia St, Reno, NV 89502; (775) 826-2121 or (866) 821-9996
Q: How do I get to the Peppermill from the airport?
A: Turn slightly right at East Plumb Lane (signs for US-395 S / Carson City / Lake Tahoe / Plumb Ln) 1.4 miles. Turn Left at S. Virginia St 0.5 miles. Google Map
Q: How can I obtain a copy of my bill from a past stay? Who should I contact regarding a bill discrepancy?
A: To obtain a copy or dipute a past bill, please contact our Accounting Department at (775) 689-7215.
A: you need to speak with a guest staying at the Peppermill, please call (775)826.2121 and the operator will connect you.
Q: How do I mail a package to a guest staying at the hotel?
A: Make sure the address includes: Guest's First & Last Name
Group/Conference and Arrival Dates
c/o The Business Center
2707 South Virginia Street
Reno, NV 89502-4284
Recipient's Contact Cell Phone Number (Not required but HIGHLY recommended). ** The Peppermill is not responsible for lost or damaged packages incurred during shipping **
Q: What time is check-in/check-out?
A: Check-in is 3:00pm and check-out is 11:00am
Q: How can I get a late check-out?
A: A late check-out can be requested by calling the front desk. Late checkout times may vary and cannot be guaranteed depending on the occupancy of the hotel.
Q: Does the Peppermill offer an on-site business center?
A: We offer various business services. Click Business Servicesto view a complete list.
Q: What types of amenities are included in the rooms?
A: All rooms include the following amenities:
24-hour room service
Custom-made high quality mattresses
Luxurious triple sheeting and linens
Goose-Down and non-allergenic foam pillows
Generously-sized terry cloth towels
High-speed internet access and voicemail in every room
Radio alarm clock
Hair dryer and Vanity mirror
Self-Service Express Check-in/Check-out Kiosks
Connecting rooms are available
In addition to the standard amenities, each Tuscany suite offers:
42" LCD High Def television
All Tuscany Tower rooms and suites feature custom made plush pillow-top king size beds
Several phones including cordless
Original hand-painted artwork
Spacious, elegant marble bathroom with his and hers sinks
European soaking tub and separate marble enclosed shower
LCD High Def television in bathroom
Q: Does your hotel offer a Fitness Center?
A: Yes, we offer a full Fitness Center.
Q: How do I reserve 10 or more rooms?
A: To reserve 10 or more rooms, please call the Peppermill Sales Department at (775) 689-7161 or (866) 821-9996 ext. 77161
Q: Do you have internet service in guest rooms?
A: Wireless internet access is offered throughout the Hotel and Casino.
Q: Does the Peppermill sell Gift Cards?
A: Yes. You can purchase your Peppermill Gift Cards in person at any of our retail shops.
Q: Does the Peppermill offer free parking for hotel guests?
A: Yes. Peppermill visitors and guests have access to our parking garage in addition to complimentary valet parking. RV and oversized vehicle parking is available for hotel guests only.
Q: Does your hotel provide wheelchairs?
A: We offer wheelchairs for quick transportation or emergencies. To obtain a Scooter or wheelchair for the duration of your stay, arrangements can be made by contacting Med Tech at (775) 826-2022. Simply place your order with them and the scooter will be delivered to the Peppermill's Bell Desk for you arrival.
Q: Does your hotel offer room accommodations for the Physically Challenged?
A: Yes, we offer roll-in showers, accessible tubs and Hearing Impaired features. Please notify us of any need for these accommodations when making your reservations.
Q: How many guests do you allow in your room?
A: Room rates are based on double occupancy. Additional guests are $10 per person with the exception of children under 13. There is a 4 guest maximum.
Q: Does the Peppermill allow pets?
A: Our pet policy allows Service Dogs only.
Q: Does the Peppermill have a Wedding Chapel?
A: We have a variety of Wedding Venues on our property. See our Weddings pages for more info.
Q: Can I join your Passport Rewards Club prior to my arrival?
A: Application for our Passport Rewards Club must be submitted in person at the Passport Rewards Center located on the main casino floor.
Q: What is the temperature going to be like during my stay?
A: Seasonal Averages: December - February: 40°F. March - May: 68°F. June - August: 90°F. September - November: 55°F.
Q: Can I request a donation from the Peppermill?
A: See our Donations page here.
Q: How do I book rooms not available online?
A: If you wish to book a room that is not available online, please call (866) 821-9996.
Q: What is the Peppermill's Cancellation Policy?
A: Cancel 24 hours before your reservation to avoid any charges. Holidays and Special Event dates require cancellation 72 hours before your reservation.
Q: How can I apply for a line of credit?
A: We have an online credit application under the Casino portion of our site.