Peppermill Client Testimonials
Read testimonials from many satisfied Peppermill clients who have had their meetings and events held at our Reno, NV resort.
On so many levels, I can tell you without hesitation this was the absolute best beginning to end experience I have ever had the pleasure of dealing with in my 12+ years with BMC. I have never seen the positive feedback at all levels on how well the event went and how favorably the property was received by our executive team and attendees. Quite simply, the Peppermill more than exceeded our expectations and become the benchmark and new model for future kick-off events. It just could not have gone any better all the way around.
- Paul Casso, BMC
Western State RCA
What a scary step to go from Las Vegas to Reno for our annual convention...BUT what a wonderful surprise to have my attendees happier at the Peppermill in Reno. Hotel, food and service were topnotch...we are happy to return in 2011!
Reno, the Adventure place and the Peppermill Hotel...what a great combination for our 2500 convention attendees. Between the beautiful rooms, great food, outstanding exhibit hall and topnotch service, we are very happy to be returning in future years.
- Western States RCA
Our group was one of the first to use the new Tuscany ballroom for a trade show. Our trade shows normally run over 4 days and include a number of receptions, dinners and presentations. It is always hard to change show locations, but the Peppermill team made it an easy transition and a very successful first show. We have since used the Peppermill for 4 shows over the past two years. We have our next show scheduled for the upcoming year there.
Our response from our attendees has been great to the property for all of its offerings and hotel set-up. The Peppermill team has been “exceptional” to work with in meeting our needs in planning and of course the last minute requirements and changes!!!
The complete package of property and staff are the key reasons for us returning for our shows.
- Mike S.
Sacramento Recruiting Battalion
Past experience - You are the best hotel in Reno Nevada. All past engagements at your facility went flawlessly. You attention to detail, personality, desire to provide the best of services has not gone unnoticed. I can’t thank you enough for your patriotism, professionalism, and commitment to excellence. You have a superior facility that provides only exceptional lodging, meeting rooms, and entertainment.
- Sacramento Recruiting Battalion
Young Marines, Inc.
I want to extend a personal "Thank You" to you and the entire team from Peppermill Reno. The results are in and the details are finalized...this was, by far, our best event ever, and that spans a ten-year period of time. Your team clearly raised the bar for themselves and for us. The end result was that we all looked good, really good. I have heard nothing that would suggest otherwise.
We have been involved in events where good enough was that, good enough. But in the case of the Peppermill crew, good enough wasn't. Everyone stepped up and put a professional touch on our conference from beginning to end. Please extend a special thanks to catering and the audio-visual crew.
Best of luck to you and the entire team from Peppermill. You all have a right to be proud, and I, for one, will highly recommend the Peppermill to anyone looking for a place to conduct a venue similar to ours.
- Young Marines, Inc.
Firth Rixson Viking
The Peppermill’s Private Line team has been wonderful to work with. In the four plus years I have been working with them, they have never failed me. I appreciate the fact I can just pick up the phone and send an email and they do all the work for me. Whether it is a simply or complex request, the Private Line team is always happy to help.
- Firth Rixson Viking
Good to hear from you again, my crews still are asking me when we will be going back to the Reno area just so they can stay at your resort/hotel again. Your dedication to ensuring their stay was a pleasant experience still resonates with all of them. I appreciate the way you handled our account, including all of the little “over and above” extras that you did to help me track our costs on a weekly basis. I look forward to working with you and all of the Peppermill staff again on a professional level and will make the Peppermill my hotel of choice whenever I visit the Reno area.”
- SD Deacon
In June 2012 our 49th annual meeting was held at the Peppermill Hotel in Reno NV. As the hotel coordinator for this annual event we utilize a different property each year. After working with the Carrie Rogers from the first introduction through the end of our event, the Peppermill created a meeting environment that was second to none. They assisted in every aspect of looking at what best fit our meeting requirements, food choices, and assisting in preparing our Reception and Banquet.
Many of our attendees mentioned that they felt like they were in a part of Italy with all of the decorations and décor of the Tuscany design which includes the outdoor pool area and European Spa.
What impressed me the most is that after my wife and I arrived at the hotel to attend a pre-function meeting, every department supervisor was in attendance along with the OWNER of the hotel to make sure that all aspects of the meeting were covered and I was able to put a face with a name.
Our group only consists of about 150 people, so for them to put this type of effort into what I am sure is considered a small group was unbelievable. If you are planning on having an event in the western region of the U.S. I would strongly recommend the Peppermill Hotel in Reno NV.
Conference of Mayors
The Peppermill was extremely accommodating and responsive in working with us on every aspect of our program in April 2022. Our 800-person meeting at the Peppermill during a challenging post-COVID transitionary time, but you would never have known it based on how smoothly the property operated. We were especially impressed with the audio-visual and catering/convention services departments who thoughtfully worked to make it all happen and make us look great. I loved the creativity used by the Peppermill team to achieve our goals. EDGE Nightclub was perfect for our Industry Party for approximately 475 with a built-in stage and digital screens for event/sponsor branding. The two-floor board room was deluxe for the VIP board members and made them feel really special. The number of digital signs incorporated into the venue is simply fantastic. We really impressed our client with our use of those signs for sponsor recognition and association messaging.
Through honest and open communication we built a really effective team between the hotel and association staff.
- Clare MacNab, CEM, CMP
Senior Association Meeting Planner with 23 years of experience