Health and Safety
Employee and Guest Health
This page will be updated periodically. Please check back for the most up-to-date information.
As our top priority continues to be the health and well-being of our employees and guests, we will be implementing the following procedures. We carefully took into consideration guidance from Government Authorities, Medical Experts, and the CDC, when creating our policies, and will continue to closely monitor recommendation from these experts and make changes as necessary to our protocols and procedures.
The health and safety of our employees and guests is our number one priority.
Employee Temperature Screening
Non-invasive thermal cameras are placed at the Employee Entrances at each property. Any employee displaying obvious flu like symptoms or a temperature above 100.4 degrees will be discreetly asked to leave the property. Employees will not be allowed to return to work until the following conditions are met:
• No fever for at least 72 hours (three full days and no fever without the use of medicine that reduces fever;
• Improvement of any other symptoms (coughing, shortness of breath);
• At least 7 days have passed since symptoms first appeared
Guest Temperature Screening
Non-invasive thermal cameras have been be placed at entry points to the property where guests will enter. If a guest displays a temperature over 100.4 degrees the guest will be asked to leave the property. The guest may request a second screening. A security officer using appropriate PPE and temporal thermometer will record a second temperature. If the second reading confirms a temperature above 100.4 degrees the guest will be denied entry.
Hand sanitizer dispensers will be placed at key guest and employee contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, cages, ATMs, restrooms, meeting and convention spaces and elevator landings.
There will be health and hygiene reminders throughout the property and on digital media in guest rooms.
Signage will be posted throughout the property reminding Employees of the proper way to wash hands, sneeze and to avoid touching their faces.
Employee & Guest Health Concerns
As part of our employee training, employees have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property in accordance with local guidelines, and they will be ready to provide full support to our guests addressing any health concerns. Employees are reminded to stay home if they do not feel well. Employees are also instructed to contact a manager if they notice a coworker or guest with symptoms associated with COVID-19 such as coughing, shortness of breath, or other flu-like symptoms.
Beginning Friday, July 30 at 12:01 a.m., all guests and employees are required to wear masks at all times while indoors, per guidance from the CDC, and consistent with the directives of Governor Sisolak and the Washoe County Commission. If guests do not have a face mask, they can pick up a complimentary mask at Passport Rewards or the Front Desk.
Employee Responsibilities and Training
Proper and frequent handwashing with soap is vital to help combat the spread of virus. All employees will be instructed to wash their hands with soap and warm water for 20 seconds at the start of their shift, at least once every break periods, and several times during their shifts, including when they change gloves or otherwise contaminate their hands. Employees will receive proper hygiene training and that training will be reinforced on a regular basis.
All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, internal maintenance, Casino Operations, Hotel Operations and Security. Training will be available in English and Spanish.
Personal Vehicle (self-park garages)
• Hand sanitizer dispensers will be available at each point of entry and/or elevator landing.
Hotel Guest Elevators
• Disinfectant wipes will be available for use by the guests at the main elevator lobby.
• Signage will be posted on safe elevator use and requesting that there be no more than four guests not part of the same party per elevator.
Cleaning Products and Protocols
Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE is available.
Public Spaces and Communal Areas
The frequency of cleaning and disinfecting has been increased in all public spaces including an emphasis on frequent contact surfaces including front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, rewards kiosk, gym equipment, dining surfaces and restaurant menus.
CDC- and OSHA-approved cleaning and disinfecting protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring. Housekeeping staff will receive comprehensive training on COVID-19 safety and disinfection protocols.
Electrostatic sprayers are used to disinfect restrooms, convention center areas, restaurants and various other areas.
All linen will continue to be washed at a high temperature and with appropriate cleaning products in order to eliminate viral and bacterial pathogens. To minimize contact, linens will not be changed when rooms are occupied unless requested by the guest.
High Traffic Areas
Meeting and convention spaces, casinos, restaurants and bars, retail outlets, nightlife venues and entertainment venues will each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations.
Back of House
The frequency of cleaning and disinfecting will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes a phones, radios, computers and other communication devices, payment terminals, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Air Filter and HVAC Cleaning
The frequency of air filter replacement and HVAC system cleaning has been increased and the amount of air exchange will be maximized to increase external air flow into the building. An ERV system is in place in each of the Casino properties on the Casino gaming floor. This system brings fresh air into the casino floor and exhaust air is moved out of the casino floor.
Table Games Operations
Table Games Chips will be sanitized more frequently. Used cards will be destroyed and disposed of frequently. New playing cards will be introduced frequently. Dice in Craps will be sanitized between shooters. Where possible, procedures have been adjusted to allow only dealer to touch cards.
Poker Room Operations
Chips will be cleaned more frequently. Cards will be changed and sanitized at least every two hours.
Click here for Spa and Salon Health and Safety Protocols
Employees will employ health and safety hygiene standards highlighted above. All gym/fitness center cleaning and disinfecting will be done in a manner consistent with CDC and/or state and local guidance for gym/fitness center operations generally.