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Western Village Lead Front Desk/Passport Agent




Providing the best hotel service and amenities is an art that the Peppermill Reno and Western Village has perfected over 40 years.


Western Village employees are given the tools from the first day to make a difference and be a part of meaningful experiences with guests and fellow employees.


The Lead Front Desk/Passport Agent assists the Hotel Shift Manager and coordinates and manages the activities of the front desk team to ensure smooth operation for producing excellent feedback and guest satisfaction.  Assists Hotel Shift Manager in maintaining same day room inventory and selling strategies. Assists on the front line as needed and ensures duties are completed accurately, efficiently and timely.



  • A fun attitude.

  • Contagious smile.

  • Desire to work with people.

  • Ensures outstanding customer service at all times. Resolves guest issues in an expedient and efficient manner.

  • Maintains a friendly, professional, cheerful and courteous demeanor at all times.

  • Minimum 1-year customer service required.

  • High school diploma or equivalent.

  • Computer knowledge and experience in Microsoft office applications such as excel, and word is preferred.



We offer a competitive benefits package which includes company provided uniforms and laundry service, a free daily meal, comprehensive medical, dental, vision after 90 days of employment and much more.


Join our family at Western Village and work with the most amazing individuals Northern Nevada has to offer.



Additional Information

LocationWestern VillageDepartmentHotel
Shift PreferenceVariesHourly/SalaryHourly
Employment DurationFULLTIME  

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