VIP Concierge Agent


Thank you for your interest in the VIP Services!


The VIP Concierge Agent helps to provide excellent and professional customer service to every guest and ensures guest satisfaction.



Assist in play evaluations for VIP guests and has authority to comp based on tracked play.  Prepares and serves complimentary drinks for VIP guests as well as provide support for special event functions.  Provides hotel registration (check-in/out) for all qualified casino guests and resgistration for casino events.  Book dining reservations for all in-house table cloth restaurants.  Assist all hotel guests by providing information and arranging car rentals, directions, tours, entertainment and arranges limo transportation.



  1. High school diploma or equivalent, college degree preferred.

  2. Previous experience in related field Hotel/Casino.

  3. Experience with the AS400 and CMS Tracking System preferred.

  4. Knowledge of Reno/Sparks/Tahoe area a must.


Additional Information

LocationPeppermill RenoDepartmentVIP Services
Shift PreferenceVariesHourly/SalaryHourly
Employment DurationFULLTIME  

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