Shipping Instructions

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Shipping Packages To and From Peppermill

Peppermill ships & receive boxes via UPS and FedEx. All UPS and FedEx same day shipments must be communicated with the staff and packages should be at the Bell Desk or Business Center by 9:00am, Monday-Friday. There is no UPS and FedEx pick up on Saturday and Sunday. UPS and FedEx will not deliver on Saturday unless specified on their package, and do not deliver on Sundays. Package pick hours at the Bell Desk: 9am - 7pm (Mon-Sun). You must show a tracking number to retrieve your package.

Inbound and Outbound Handling Fee

0-15 lbs.   $5.00
16-30lbs.  $15.00
31- 50lbs. $25.00

- Over 50 lbs.  The charge will be an additional $1.00 per pound, Payable upon guest pick up. If a guest has not checked into their room they will have to pay upon pick up.
- Peppermill will not open any box or set up booth product displays.
- Outgoing Packages will be on the same fee table as Incoming packages. Out going packages will have to be paid for upon Peppermills receiving the package to ship. Guests will have to sign a charge slip.
- Bell Desk is not equipped to handle boxes more than 50 lbs.

Inbound Instructions

To ensure proper delivery please follow the address instructions below:

Guest’s First & Last Name 
Group/Conference and Arrival Dates 
c/o Peppermill Bell Desk 
2707 South Virginia Street
Reno NV, 89502-4284

Outbound Instructions

- Peppermill can only provide shipping labels within United States. Any international packages shipping must go thru any local shipping office. Please ask our Bell Desk or Business Center staff for assistance in locating any shipping office near by.
- Each package must have the (Air) shipping labels from your courier of choice (FEDEX and UPS). It must be completed correctly with contact information, type of shipping and credit card number or account number to avoid any delays. Business Center and Bell Desk have a limited supply of FedEx and UPS (Air) shipping label if needed.
- Ground shipments must have a printed label with the package. Guests can access their account to print the labels in the Business Center.
- Packages must be turned in at the Business Center or Bell Desk for tracking.
- You must keep your tracking number for reference. 

During Convention Inbound and Outbound Services

- Please note, we encourage you to use the Exhibition Company that is setting up and tearing down the booths to ship your packages in or out of Peppermill. As the exhibition company specializes in this service, they will be able to service you faster.  In most cases, you will claim or ship packages at the Peppermill Bell Desk, located in the lobby.
-On large tradeshow and exhibits, Peppermill may have a table set up to claim and to ship your boxes (check with your onsite contact). Please keep in mind that our Bell Desk assists hotel guests arriving and departing, so please expect some wait time.
-Bell Desk will not open or set up your product displays. We are limited in storage space so packages cannot be delivered in Peppermill for more than one week before the actual date of the show. Any packages that are delivered in the hotel for more than one week will be sent back which could cause delays.

Pay Policy

- In-house guests: Guests can charge package fees to their room with proof of stay by showing the Bellman a driver’s license, a room key. Guests must sign a charge slip from the Bell Desk or Business Center. We do not accept cash or credit card payments

- We do not handle any shipping for non-hotel guests.

Note for All Shipments

** Recipient’s Contact Cell Phone Number** (Not required but HIGHLY recommended)
** Guests are recommended to keep note of their tracking number for faster and detailed information. 
** The Peppermill Bell Desk will not be liable for lost packages or damage incurred during shipping**
** Any packages that are left at Bell Desk storage for more than 2 weeks will be turned in to Lost and Found
** Please contact UPS or FedEx for any issues with your package.
** The handling fee is the Peppermill fee not the actual charges from the courier of your choice. Please contact the courier company for an accurate pricing. Peppermill does not provide courier pricing quotes.

If you have any questions please call the main line at 1-800-648-6992 and have them connect you to extension 77287 (Bell Desk) or 88784 (Business Center).